ALIA (tan)

SHIPPING

- AU Standard (Parcel) Post: Free on all orders
- AU Express Post: Free on orders over $150
- International: $50 flat rate

WHEN WILL MY ORDER BE DISPATCHED

After orders are placed and paid in full, they are then processed within 1-2 business days for both Australian and International orders.

Standard AU Shipping may take 2-5 business days in metropolitan areas
Express AU Shipping may take 1-2 business days in metropolitan areas

DELIVERY TIMEFRAMES

The above timeframes are to be used as a guide only and commence from the date of dispatch. The Kahn Barnes dispatch team will do everything possible to meet the indicated delivery timeframes, but are not held responsible for any delay caused by the postal service or customs clearance. If delivery is attempted and nobody is available to sign and accept the parcel, in most cases it should be held at your local post office for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange an alternate delivery method.

DAMAGED OR MISSING GOODS

We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address. 


CORRECT INFORMATION

Please check that all information given upon ordering your product is correct as it can cause major delays in getting you your item.

INTERNATIONAL ORDERS - DUTIES & TAXES

Duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax free threshold. In most cases, our products will be under this threshold and so no charges will be payable. However, if you want to be sure, you will be able to get this information from your local customs office (or look up the threshold online) to determine if your order will incur any additional charges on entry to your country.

Contact us within 30 days of receiving your order for returns or exchanges. Ensure items are unused, with tags, and in original packaging. No returns or exchanges on damaged items unless defective upon arrival. Email info@kahnbarnes.com for all return inquiries.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES 

We do offer exchanges for change of mind items, within 30 days. Please contact our team on info@kahnbarnes.com to request an exchange.

 

SHIPPING

If you fit the terms for exchanging or returning your item, please contact us at info@kahnbarnes.com and we can provide you with the address and return label to send the product back.

REFUNDS

We will notify you once we’ve received and inspected your return, and will advise if the refund has been approved. If approved, you’ll automatically be refunded via your original payment method. Please note, it can take some time for your bank or credit card company to process the refund.