Shipping & Delivery

SHIPPING

- AU Standard (Parcel) Post: Free on all orders
- AU Express Post: Free on orders over $150
- International: $50 flat rate

WHEN WILL MY ORDER BE DISPATCHED

After orders are placed and paid in full, they are then processed within 1-2 business days for both Australian and International orders.

Standard AU Shipping may take 2-5 business days in metropolitan areas
Express AU Shipping may take 1-2 business days in metropolitan areas

DELIVERY TIMEFRAMES

The above timeframes are to be used as a guide only and commence from the date of dispatch. The Kahn Barnes dispatch team will do everything possible to meet the indicated delivery timeframes, but are not held responsible for any delay caused by the postal service or customs clearance. If delivery is attempted and nobody is available to sign and accept the parcel, in most cases it should be held at your local post office for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange an alternate delivery method.

DAMAGED OR MISSING GOODS

We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address. 


CORRECT INFORMATION

Please check that all information given upon ordering your product is correct as it can cause major delays in getting you your item.

INTERNATIONAL ORDERS - DUTIES & TAXES

Duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax free threshold. In most cases, our products will be under this threshold and so no charges will be payable. However, if you want to be sure, you will be able to get this information from your local customs office (or look up the threshold online) to determine if your order will incur any additional charges on entry to your country.