Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after placing your order to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return queries at firstname.lastname@example.org.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do offer exchanges for change of mind items, within 30 days. Please contact our team on email@example.com to request an exchange.
If you fit the terms for exchanging or returning your item, please contact us at firstname.lastname@example.org and we can provide you with the address and return label to send the product back.
We will notify you once we’ve received and inspected your return, and will advise if the refund has been approved. If approved, you’ll automatically be refunded via your original payment method. Please note, it can take some time for your bank or credit card company to process the refund.